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Apprenticeships >> Level 3

Business Administration Apprenticeship Level 3

At NTG Training Cheshire, we are able to offer a business administration apprenticeship level 3 suited for businesses placed across England. 

This apprenticeship will give learners a greater understanding of their organisation, and equip them with key IT and system literacy skills. 

Who is the Business Administration Apprenticeship Level 3 For?

The Business Administration Apprenticeship Level 3 has been designed for individuals currently working in an administration environment who are looking to develop their skills in communication and administration.

The training will allow your staff to effectively support and engage across different parts of the organisation and interact with internal and external customers.

What Does The Course Cover?

Upon completion of the course, learners will have a good working knowledge of:

  • Understand an organisation’s purpose, objectives and future vision
  • Confidently use IT systems and software
  • Use appropriate channels to communicate effectively
  • Review processes and apply a solutions-based approach
  • Produce accurate records and documents and make recommendations for improvements

Key Information Regarding This Apprenticeship

Course Cost

This qualification is government funded and falls under the Apprenticeship Levy Scheme. For non-levy paying organisations, it requires a 5% employer contribution.

Total cost of training is £5,000. The employer is required to fund 5% of this equating to £250.

Business that have less than 50 employees won’t pay anything if they employ apprentices under the age of 19, and will receive a £1000 incentive payment. This will be discussed during the initial engagement to determine eligibility.


  • Business Administrators Level 3 Standard
  • Level 3 Diploma for Business Administrators (RQF)
  • Level 1 Functional Skills Maths*
  • Level 1 Functional Skills English*

*If required

Entry Requirements

Learners will need to meet the following requirements:

  • 16 years of age or older

Course Duration

The duration of this apprenticeship is 15 months, with the final 3 months being dedicated to end of point assessment.

Our training is tailored to suit your business needs and we will work around you to put together a training plan using a blend of online training, webinars and face-to-face workshops at your premises. We use a blend of online, webinar and practical sessions, and the apprentice will receive regular 1-1 sessions and support from their tutor.

Learning Units

The Organisation and Your Role

Understands organisational purpose, Activities, aims, values, vision for the future How the political/economic environment affects the organisation.

Business Fundamentals

  • Managing change
  • Business finances
  • Project management

Project Management

  • Project management principles
  • Tools to scope, plan, monitor and report
  • Plans required resources to successfully deliver projects
  • Undertakes and leads projects

Producing Records and Documents

  • Produces accurate records and documents
  • Makes recommendations for improvements and present solutions to management
  • Drafts correspondence
  • Maintains records and files
  • Coaches others in the processes required to complete these tasks

Building Positive Relationships

  • Influence and challenge appropriately
  • Becomes a role model to peers
  • Developing coaching skills

Business Communication

  • Uses appropriate channels to communicate effectively
  • Demonstrates agility and confidence in communications
  • Understands and applies social media solutions

Using IT Systems and Software

  • Use IT solutions to suit the business problems
  • Able to update and review databases
  • Record information and produce data analysis

Decision Making

  • Exercises proactivity and good judgement
  • Makes effective decisions based on reasoning
  • Seeks advice when appropriate

Planning and Organisation

  • Takes responsibility
  • Manages priorities and time
  • Positively manages the expectations of colleagues
  • Manages resources
  • Organises meetings and events
  • Logistics


  • Managing stakeholders
  • Liaises with internal/external customers

Policies and Regulations

  • Organisation’s internal policies
  • Key business policies relating to sector
  • Processes

    • Understands the organisation’s processes
    • Review processes autonomously
    • Apply a solutions-based approach
    • Understand how to administer billing, process invoices and purchase orders

    Interested in Enrolling Your Team Onto This Course?

    Our friendly advisors are here to answer all your questions. Simply fill in your details below and we’ll be in touch.

    Invest In Your Team

    Employers: How Can Business Administration Apprenticeships Benefit You?

    Most employers only pay 5% of the total costs of an apprenticeship for new starters, and there are plenty of incentives for training with apprenticeships. Aside from the low costs associated with this form of staff training, there are numerous other benefits for businesses!

    Create Staff Who Are Multi-Skilled and Flexible

    Did you know you can use an apprenticeship to train a member of staff who already works for your company? Equip your staff with the knowledge and skills that are essential to a multitude of roles, so business never grinds to a halt if there is an absence or someone leaves the team. Train your receptionists, secretaries, office managers and more so they have a better understanding of their impact within the business.

    Improve Staff Self-Management

    If your staff are often overwhelmed by work loads or struggle to manage projects to a time schedule, this course will give them the skills they need to confidently self-manage. They'll be able to split projects into smaller tasks, collaborate and communicate more effectively, and create their own schedules that suit their working style.

    Improve Your Team's Confidence with Essential Software

    Microsoft Office, accounting software and more - key pieces of software that all your staff should gain a knowledge of. With offices going increasingly more and more digital, it's important staff are confidently IT literate. With the dawn of Making Tax Digital, it's essential that staff understand how to use accounting software. Likewise, if you'd like to go paperless, it's important all your staff can access digital files with ease.

    Better Synchronise Project Management and Collaboration

    Business administration apprentices will thoroughly grasp all common methods of communication across the office, and this will enable them to manage their projects and tasks more effectively. Often offices lose time, money and customers due to staff not having the confidence or the know how to communicate across departments. Never lose out again with these in-demand skills.

    Our friendly apprenticeship advisors are just a phonecall away. Feel free to get in touch Monday – Friday, 9am – 5pm for an informal chat about apprenticeships.

    Drop us an email any time with any questions you might have regarding this course, we’ll be delighted to help.

    Fill in our handy contact form and we’ll get in touch at a time that’s convenient for you.

    Remote Learning Available

    Where necessary, we can deliver remote learning due to lockdown restrictions. Find out how by clicking the button below.

    Funding an Apprenticeship

    Paying for apprenticeship learning is more affordable than you think. With government support funding up to 95% of the fees and incentive payments.

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