Customer Service Apprenticeship Level 2
The Customer Service Apprenticeship Level 2 is a course designed for anyone in a customer facing role. It will suit businesses such as contact centres, but also retail staff and hospitality workers. At NTG we offer our customer service apprenticeships to businesses in Chester, Cheshire and the North West.
Who is the Customer Service Apprenticeship Level 2 For?
The Customer Service Apprentice Level 2 Training Course is ideal for those already working in a customer facing role, who are looking to learn more about the delivery of excellent customer service and improve their communication skills to strengthen relationships and interactions with customers and colleagues.
It’s ideal for businesses who wish to give their customer service offerings the edge, by equipping their staff with confident communication skills and customer relationship management.
What Does The Course Cover?
The Customer Service Practitioner Level 2 training programme equips your employees with the skills and knowledge to be able to provide high quality products and service to your customers. They will develop strong customer service and communication skills and behaviours and learn to provide a customer service experience in line with your organisation’s standards, values and policies.
- Learn more about the delivery of excellent customer service
- Improve communication skills to strengthen relationships and interactions with customers and colleagues • Develop the knowledge and principles that underpin outstanding customer care
- Gain or develop key transferrable skills applicable in a range of industries and sectors
Typical Jobs of a Learner on the Customer Service Apprenticeship Level 2:
- Call Centre Operative
- Customer Support Officer
- Help Desk Support
Course cost: £3,500
Employer contribution: 5% (£175)
Customer Service Practitioner Level 2 Standard
Level 2 Customer Service Practitioners Diploma (RQF)
Level 1 Functional Skills Maths*
Level 1 Functional Skills English*
We can offer this customer service apprenticeship in Chester, Cheshire and the North West
NTG is a registered training provider based in Saltney, Chester. Our tutors are able to travel across the North West and we offer remote learning opportunities.
Invest In Your Team
Employers: How Can Customer Service Apprenticeships Benefit You?
Most employers only pay 5% of the total costs of an apprenticeship for new starters, and there are plenty of incentives for training with apprenticeships. Aside from the low costs associated with this form of staff training, there are numerous other benefits for businesses!
Retain More Customers
Reduce Wait Times
Reduce the Risk of Bad Reviews
Ensure Data Protection
This course will last 13 months and is delivered during normal working hours. Training can be flexible to meet the needs of your organisation. We use a blend of online, webinar and practical sessions, and the apprentice will receive regular 1-1 sessions and support from their tutor.
Learners will need to meet the following requirements:
- 16 years of age or older
- 4 GCSE’s (grade A* to D/9 to 4) or equivalent
- Working in a customer facing role
What Qualifications Will Be Achieved?
- Customer Service Practitioner Level 2 Standard
- Level 2 Customer Service Practitioners Diploma (RQF)
- Level 1 Functional Skills Maths*
- Level 1 Functional Skills English*
What Will You Learn On a Customer Service Apprenticeship?
This qualification is government funded and falls under the Apprenticeship Levy Scheme. For non-levy paying organisations, it requires a 5% employer contribution.
Total cost of training is £3,500. The employer is required to fund 5% of this equating to £175.
Business that have less than 50 employees won’t pay anything if they employ apprentices under the age of 19, and will receive a £1000 incentive payment. This will be discussed during the initial engagement to determine eligibility.