Customer Service Level 3 Apprenticeship

The Customer Service Level 3 apprenticeship is for learners who work in customer facing roles, who are ready to take the next step in advancing their skills. 

Learners will study the customer journey, communication and how to become experts in their company’s products and services. 

customer service level 3 apprenticeship

Who is the Customer Service Level 3 Apprenticeship For?

The Customer Service Level 3 Apprenticeship training is for learners who have significant experience of working in a customer service role,
and who require a qualification that recognises the skills that they consistently demonstrate in their job role.

These skills could include resolving customer complaints, analysing customer feedback and managing a team’s performance.

What Does The Course Cover?

This training programme equips your employees with a high level of knowledge and a greater skill set to be able to provide outstanding levels of customer services. They will develop the technical knowledge, including the principles and practices of delivering customer service andunderstanding the different types of customers, their needs, wants and expectations.

Programme outline:

  • Develop the skills to be able to confidently analyse data and customer information to influence change andimprovements in service
  • Understand the complexities of the customer journey
  • Become experts in your organisation’s products and services
  • Learn how to share knowledge with colleagues for the benefit of the wider team and yourorganisation’s future success
  • Learn job-specific skills vital for peak business performance

Download the full course brochure >>

Key Facts

Course cost: £4,000

Employer contribution: 5% (£200) 


BTEC Level 3 Diploma in Customer Service

Level 2 Functional Skills Maths*

Level 2 Functional Skills English*

*If required

Download the Full Course Brochure

NTG is a registered training provider based in Saltney, Chester. Our tutors are able to travel across the North West and we offer remote learning opportunities. 

Course Duration

This course will last 15 months and is delivered during normal working hours over 10 modules. Training can be flexible to meet the needs of your organisation. We use a blend of online, webinar and practical sessions, and the apprentice will receive regular 1-1 sessions and support from their tutor.

What Qualifications Will Be Achieved?

  • BTEC Level 3 Diploma in Customer Service
  • Level 2 Functional Skills Maths*
  • Level 2 Functional Skills English*

Funding Options

This qualification is government funded and falls under the Apprenticeship Levy Scheme. For non-levy paying organisations, it requires a 5% employer contribution.

Total cost of training is £4,000. The employer is required to fund 5% of this equating to £200.

Business that have less than 50 employees won’t pay anything if they employ apprentices under the age of 19, and will receive a £1000 incentive payment. This will be discussed during the initial engagement to determine eligibility.

Remote Learning Available

Where necessary, we can deliver remote learning due to lockdown restrictions. Find out how by clicking the button below.

Funding an Apprenticeship

Paying for apprenticeship learning is more affordable than you think. With government support funding up to 95% of the fees and incentive payments.

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