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Apprenticeships >> Level 5

Operations / Departmental Manager Level 5

This apprenticeship is designed to train the future leaders within your business. 

Who is the Operations / Departmental Manager Level 5 Apprenticeship For?

The Operations Manager Apprenticeship Training Course has been designed for learners who currently manage teams and/or projects and are looking to develop their managerial skills in their current role.

What Does The Course Cover?

This Apprenticeship will develop your employees’ knowledge, skills and behaviours in the following areas:

Interpersonal Excellence

  • Critical thinking
  • Innovation & change
  • Efficiency & effectiveness
  • Professional development
  • Organisational performance

Effective Leadership 

  • Managing improvement
  • Partnership working
  • Personal effectiveness

Taking Responsibility

  • Inclusivity
  • Agility

Key Information Regarding This Apprenticeship

Course Cost

This qualification is government funded and falls under the Apprenticeship Levy Scheme. For non-levy paying organisations, it requires a 5% employer contribution.

Total value of this training is £7,000. The employer is required to fund 5% of this equating to £350.

Business that have less than 50 employees won’t pay anything if they employ apprentices under the age of 19, and will receive a £1000 incentive payment. This will be discussed during the initial engagement to determine eligibility.


  • Operations/Departmental Manager Level 5 Standard
  • HABC Level 5 Diploma in Leadership and Management

Entry Requirements

  • Over 16 years of age.

Course Duration

The duration of this apprenticeship is 18 months and is made up of 11 modules. These will be delivered through a blend of online, webinar and practical sessions, and regular 1-1 sessions and support from their tutor.

Learning Units

Operational Management

Covering the knowledge and skills in relation to operational management, exploring areas such as approaches and models, managing objectives and key performance indicators, the use of business tools, approaches to continuous professional development, business planning techniques, managing change, data and security management using technology, and producing management information reports.

Project Management

Covering the knowledge and skills in relation to project management, exploring areas such as planning, organising and managing a project, the project and risk management processes, mitigation and using project management tools.


Covering knowledge and skills in relation to finance, exploring areas such as understanding a business’s finances, managing and monitoring budgets, financial forecasting, providing reports, the financial implications of decisions and making changes and recommendations to approaches.

Leading People

Covering the knowledge and skills in relation to leading people, exploring areas such as leadership styles, multiple and remote team leading, managing team leaders, the communication of visions and goals, motivation techniques, performance improvement using coaching and mentoring, managing diverse organisational cultures, managing change and effective delegation.

Managing People

Covering the knowledge and skills in relation to managing people, exploring areas such as managing multiple teams, developing high performing teams, performance management and motivation techniques, talent management, recruitment and development, and delegation.

Building Relationships

Covering the knowledge and skills in relation to building relationships, exploring areas such as relationship management, collaborative working, conflict management, negotiation and access to specialist advice and support.


Covering the knowledge and skills in relation to communication, exploring areas such as interpersonal skills, different communication forms and techniques and how to apply them, chairing meetings, making presentations, active listening and challenging through constructive feedback.

Self Awareness

Covering the knowledge and skills in relation to self-awareness, exploring areas such as emotional intelligence, learning and behaviour styles, and reflecting on your own performance and working style.

Management of Self

Covering the knowledge and skills in relation to self- management, exploring areas such as management techniques and tools, prioritising activities, approaches to planning and managing multiple tasks, creating your personal development plan and time management.

Decision Making

Covering the knowledge and skills in relation to decision-making, exploring areas such as problem-solving and decision-making techniques, data and critical analysis and the impact of organisational values and ethics on decision- making.


Covering behaviour in relation to your role as an operations/departmental manager, exploring areas such as taking responsibility, adopting an inclusive approach, flexibility, innovation and professionalism.

Interested in Enrolling Your Team Onto This Course?

Our friendly advisors are here to answer all your questions. Simply fill in your details below and we’ll be in touch.

Our friendly apprenticeship advisors are just a phonecall away. Feel free to get in touch Monday – Friday, 9am – 5pm for an informal chat about apprenticeships.

Drop us an email any time with any questions you might have regarding this course, we’ll be delighted to help.

Fill in our handy contact form and we’ll get in touch at a time that’s convenient for you.

Remote Learning Available

Where necessary, we can deliver remote learning due to lockdown restrictions. Find out how by clicking the button below.

Funding an Apprenticeship

Paying for apprenticeship learning is more affordable than you think. With government support funding up to 95% of the fees and incentive payments.

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