Operations / Departmental Manager

Level 5 Apprenticeship

Who is this course for?

The Operations Manager Apprenticeship Training Course has been designed for learners who currently manage teams and/or projects and are looking to develop their managerial skills in their current role.

What does the course cover?

This Apprenticeship will develop your employees’ knowledge, skills and behaviours in the following areas:

Interpersonal Excellence

  • Critical thinking
  • Innovation & change
  • Efficiency & effectiveness
  • Professional development
  • Organisational performance

Effective Leadership 

  • Managing improvement
  • Partnership working
  • Personal effectiveness

Taking Responsibility

  • Inclusivity
  • Agility

Download the full course brochure >>

Course Duration

The duration of this apprenticeship is 18 months and is made up of 11 modules. These will be delivered through a blend of online, webinar and practical sessions, and regular 1-1 sessions and support from their tutor.

Entry requirements

To be eligible for this course, you would ideally have at least 5 GCSE’s (grade A* to C/9 to 5) or equivalent. This must include Maths and English. You will also need to be able to demonstrate your knowledge, skills and behaviours at the required level through initial assessments.

Progression Routes

  • Senior Management Roles

Key Facts

Course Cost: £7,000

Employer Contribution: £350 (for non-levy paying organisations)


  • Operations/Departmental Manager Level 5 Standard
  • HABC Level 5 Diploma in Leadership and Management

For more information Download our Full Course Brochure ↓

What Will Be Studied?

Operational Management

Covering the knowledge and skills in relation to operational management, exploring areas such as approaches and models, managing objectives and key performance indicators, the use of business tools, approaches to continuous professional development, business planning techniques, managing change, data and security management using technology, and producing management information reports.

Leading People

Covering the knowledge and skills in relation to leading people, exploring areas such as leadership styles, multiple and remote team leading, managing team leaders, the communication of visions and goals, motivation techniques, performance improvement using coaching and mentoring, managing diverse organisational cultures, managing change and effective delegation.


Covering the knowledge and skills in relation to communication, exploring areas such as interpersonal skills, different communication forms and techniques and how to apply them, chairing meetings, making presentations, active listening and challenging through constructive feedback.

Decision Making

Covering the knowledge and skills in relation to decision-making, exploring areas such as problem-solving and decision-making techniques, data and critical analysis and the impact of organisational values and ethics on decision- making.

Project Management

Covering the knowledge and skills in relation to project management, exploring areas such as planning, organising and managing a project, the project and risk management processes, mitigation and using project management tools.

Managing People

Covering the knowledge and skills in relation to managing people, exploring areas such as managing multiple teams, developing high performing teams, performance management and motivation techniques, talent management, recruitment and development, and delegation.

Self Awareness

Covering the knowledge and skills in relation to self-awareness, exploring areas such as emotional intelligence, learning and behaviour styles, and reflecting on your own performance and working style.


Covering behaviour in relation to your role as an operations/departmental manager, exploring areas such as taking responsibility, adopting an inclusive approach, flexibility, innovation and professionalism.


Covering knowledge and skills in relation to finance, exploring areas such as understanding a business’s finances, managing and monitoring budgets, financial forecasting, providing reports, the financial implications of decisions and making changes and recommendations to approaches.

Building Relationships

Covering the knowledge and skills in relation to building relationships, exploring areas such as relationship management, collaborative working, conflict management, negotiation and access to specialist advice and support.

Management of Self

Covering the knowledge and skills in relation to self- management, exploring areas such as management techniques and tools, prioritising activities, approaches to planning and managing multiple tasks, creating your personal development plan and time management.