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NTG Training - Apprenticeships and Training

Level 2 Customer Service Apprenticeship – RODO, Manchester

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Due to our company growth and development, we have a position available for a junior customer service advisor. The successful candidate will be part of a small but busy customer care team.

The varied role will involve liaising with our customers and carriers working with them to resolve issues relating to invoice queries and general enquiries. This task involves working with customers/carriers by email, phone and by completing customer care on the in-house computer system.  

The role also involves working directly with our customers/carriers via email and telephone to deliver excellent customer service, as well as our Customer Experience emails giving advise to third parties rather than direct customers.

The candidate will be using the current in-house computer system.  The Company will also be implementing a new Microsoft NAV Computer System within the next 12 months.  

Previous experience of working in an office environment and of communicating with customers/public in a professional setting would be beneficial but not essential. You will require a strong attention to detail, ability to show initiative and follow up on tasks to their completion.

Full training will be provided on all tasks to help ensure the best possible start to your career.


Skills Required;-

  • Excellent Communication Skills
  • IT Skills including word and excel 
  • Good professional telephone manor
  • High attention to detail, hardworking, enthusiastic 
  • Good team player
  • Able to learn quickly, resilience and positivity, good organisational skills
  • Good listener
  • Able to work under own initiative.
  • Be Pro-active
  • Previous experience of working in an office environment would be beneficial but not essential 


Rates of pay: £5.50 per hour with a pay review after 6 month.  


Working Hours: Office based 40 hours per week –  8.00 am to 5.00 pm Monday to Friday, 1 hour for lunch on a Monday, 45 minutes Tues – Fri with a 3.00 pm early finish every other Friday. 


Holidays: 23 days plus bank holidays


Free Tea, Coffee and Toast


What does the Apprenticeship Cover?

Our Customer Service Practitioner Apprenticeship Level 2 lasts for 13 months and is made up of 13 modules that will cover the totality of the standards. These will be delivered through online and physical visits throughout the first 12 months of the qualification. During the first 12 months of the course, learners will develop a portfolio of their best work.

Learners will complete training and activities to cover 13 modules. These are completed through workbooks, practical sessions and observations and have been designed to meet the Customer Service Practitioner standard as well as the Level 2 Diploma for Customer Service Practitioners (RQF).


What Qualifications will you Get?

  • Customer Service Practitioner Level 2 Standard
  • Level 2 Customer Service Practitioners Diploma (RQF)
  • Level 1 Functional Skills Maths*
  • Level 1 Functional Skills English*

*If Required

Any person that comes onto our apprenticeship programmes will in addition to the apprenticeship qualification have access to over 500 e-learning courses which you will gain certification for any undertaken. These are optional and not a requirement of the apprenticeship programme and totally free of charge.


To apply for this role please send a CV and cover letter to [email protected]

Job Ref: #CS-RODO – Please include this reference in your applications

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