A fantastic opportunity has arisen at a company based in Leeds who prides itself on designing, sourcing and manufacturing the very best in door design and materials, whether it be internal or external, bi-fold or French, timber or composite.

Due to the continued success and growth, we are able to offer an opportunity for an apprentice to join our Customer Services Team.

APPLY TODAY – send your CV and covering letter to [email protected]

Main duties will include:

  • Dealing with customers over the phone & email
  • Dealing with customers on a daily basis
  • Using the companies in house portal to create PDF’s for customers
  • General office duties
  • Updating company’s databases
  • Booking in deliveries
  • Updating data on excel

The company is looking for someone who has an excellent level of English and proficient in Word and Excel & someone who has good attention to detail.

Must be keen & willing to learn, reliable, punctual and have a smart appearance with a polite and pleasant telephone manner.

What does the Apprenticeship Cover?

Our Customer Service Practitioner Apprenticeship Level 2 lasts for 13 months and is made up of 13 modules that will cover the totality of the standards. These will be delivered through online and physical visits throughout the first 12 months of the qualification. During the first 12 months of the course, learners will develop a portfolio of their best work.

Learners will complete training and activities to cover 13 modules. These are completed through workbooks, practical sessions and observations and have been designed to meet the Customer Service Practitioner standard as well as the Level 2 Diploma for Customer Service Practitioners (RQF).

What Qualifications will you Get?

  • Customer Service Practitioner Level 2 Standard
  • Level 2 Customer Service Practitioners Diploma (RQF)
  • Level 1 Functional Skills Maths*
  • Level 1 Functional Skills English*

*If Required

Any person that comes onto our apprenticeship programmes will in addition to the apprenticeship qualification have access to over 500 e-learning courses which you will gain certification for any undertaken. These are optional and not a requirement of the apprenticeship programme and totally free of charge.