A fantastic opportunity has arisen for the right candidate to join our customer service team and grow your career at the same time.

 

The role involves the following:

  • Opening the post
  • Scanning and indexing the inbound post.
  • Allocation of the post to the correct customer record in our CRM
  • Inputting new customers onto the CRM
  • Providing customers with updates via the telephone and email
  • Requestion additional information from customers via the telephone and email
  • Keeping the CRM up to date
  • Preparing customer paperwork for submission to HMRC
  • Liaising with HMRC for updates on customers refunds.
  • Answering inbound calls

 

Education

  • GCSE English and Maths grade C or above
  • Computer skills with a knowledge of Microsoft office

 

Skills

  • A can-do attitude
  • A willingness to learn
  • Organised with an excellent eye for detail
  • A good communicator
  • Willing to be part of a team
  • Confident to seek guidance when needing support
  • Good time keeping skills

 

There is opportunity after apprenticeship to study for Mortgage Advisor qualifications.

 

Customer Service Level 2 £6 per hour

Customer Service Level 3 £8 per hour

This depends on previous experience and age.

 

Hours of Work

Monday – Thursday 10am – 6pm

Friday 9am – 5pm

30-minute lunch break

20 days per year holiday plus bank holidays

 

To apply, please email [email protected]

or call 01244 678100