NTG Training - Apprenticeships and Training

Award Winning Training Providers in The North West & Midlands

NTG Training - Apprenticeships and Training

Customer Service Apprenticeship Vacancy (Saltney, Chester)

Share This Apprenticeship

A fantastic opportunity has arisen for the right candidate to join our customer service team and grow your career at the same time.


The role involves the following:

  • Opening the post
  • Scanning and indexing the inbound post.
  • Allocation of the post to the correct customer record in our CRM
  • Inputting new customers onto the CRM
  • Providing customers with updates via the telephone and email
  • Requestion additional information from customers via the telephone and email
  • Keeping the CRM up to date
  • Preparing customer paperwork for submission to HMRC
  • Liaising with HMRC for updates on customers refunds.
  • Answering inbound calls



  • GCSE English and Maths grade C or above
  • Computer skills with a knowledge of Microsoft office



  • A can-do attitude
  • A willingness to learn
  • Organised with an excellent eye for detail
  • A good communicator
  • Willing to be part of a team
  • Confident to seek guidance when needing support
  • Good time keeping skills


There is opportunity after apprenticeship to study for Mortgage Advisor qualifications.


Customer Service Level 2 £6 per hour

Customer Service Level 3 £8 per hour

This depends on previous experience and age.


Hours of Work

Monday – Thursday 10am – 6pm

Friday 9am – 5pm

30-minute lunch break

20 days per year holiday plus bank holidays


To apply, please email [email protected]

or call 01244 678100

Job Ref: #CS-Saltney – Please include this reference in your applications

More Vacancies That May Interest You...

Digital Marketing Freebies For Your Business

Instant download when you sign up to our mailing list!

Digital Marketing Freebies For Your Business