NTG Training - Apprenticeships and Training

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NTG Training - Apprenticeships and Training

Customer Service Apprentice – Advance Group, Manor Lane, Hawarden

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Apprentice job spec 

A fantastic opportunity has arisen to join our rapidly growing company “Advance Group” as a Customer Service Apprentice. This position is for an entry level apprentice who will be working towards either Intermediate level or Advanced level apprenticeships. 

The Candidate will follow a Level 2 Apprenticeship Standard programme and study towards a full Level 2 Qualification in Customer Service Practioner. 

Minimum requirements will be:

Competent IT and literature 

Grades A – D


Apprentice responsibilities – 

  • Developing strong rapport with clients over the phone and email, 
  • Scheduling quality appointments, 
  • Database building 
  • Interaction with CRM systems and accurately record details 
  • Diary management
  • Communicate with a variety of clients from Reception to Director level
  • Work towards targets and KPIs set


There is the opportunity for the right candidate to achieve a Full time Account Manager position at the end of the course, subject to performance.



  • 24 Days Holidays January to December, plus 1 day for your birthday (+ 8 days bank holiday)
  • Up to 8hrs mental health down time per year
  • 2 hrs for Christmas shopping in December
  • No evenings (Monday to Thursday 08:30-17:30)
  • Early finish on Fridays
  • No Bank Holidays
  • No Weekends


Under 18 – £6.00

18- 20 – £6.83

To apply for this role please use the job reference #CS-TM

You can also apply for this role via email via [email protected]

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