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Founded in 2013 by paramedics who are passionate about driving forward prehospital care and clinical education. We strive to create cost-effective, reliable and safe patient transport solutions for our service users. We have built up a substantial client base across the UK, developing and delivering services for charities, small businesses and large multi-million-pound organisations alike. Some of our clients have been with us from day one, and some clients are joining us now to take advantage of our new services. The important thing to us are our people and due to our continued success, we are now looking to offer two apprenticeship opportunities to train as Ambulance Controllers.
Hooton, The Wirral, Cheshire
About the Role:
As a Controller (planner/dispatcher) you will be providing a vital service as a liaison between our ambulance control centre, our operational staff, patients and Health Care Professionals. This is an exciting opportunity to join a knowledgeable team and we are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join us.
Previous experience of working within a Patient Transport Service control room or similar environment is preferable. We are looking for someone to work a varied shift pattern, Monday to Sunday covering a 24-hour rota.
Your duties will include:
- Planning and controlling of daily ambulance journeys transporting medically eligible patients to and from NHS healthcare facilities.
- Controlling a complex operation consisting of over 25 ambulances delivering 300+ patient journeys per day.
- Experience of working in similar transport control environment, using logistical and planning skills
- Good telephone manner
- Be customer service focused and able to effectively handle sensitive situations
- Have a good geographic knowledge of the county
- Be able to stay calm under pressure
- Ability to take initiative
- Working effectively as a part of the team
In return we are offering:
- You will receive full training to fulfil the role and uniform
- Auto enrolment into the NEST Pension scheme
- Eligibility for a Blue Light Card
Monday – Sunday
3 day on and 3 day off shift patterns with aggregated hours of 37.5 a week
10-hour shifts on a 24 hour rota.
Rate of pay
£6.50 an hour (plus enhancements for unsociable hours)
£243.75 a week
The potential exists for this role to develop into a full-time position for the right candidate and the company has a history of promoting from within.
Your will be studying a Business Administration apprenticeship at level 2
What does the Apprenticeship Cover?
The course lasts 12 months. During this time the learner will be expected to complete their Level 2 Business Administration Diploma (RQF) Throughout the qualification, the Apprentice will receive regular 1-1 sessions and support from their Tutor.
Topics covered include communication in a business environment, principles of business document production and information management, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process and contributing to the development and implementation of an information system.
Learners will complete training and activities to cover the mandatory units below. These are completed through workbooks, practical sessions, observations and professional discussions. Learners will then complete optional units dependant on their job role.
Unit 1: Communication in a business environment
Unit 2: Principles of providing administrative services
Unit 3: Principles of business document production and information management
Unit 4: Understand employer organisations
Unit 5: Manage personal performance and development
Unit 5: Develop working relationships with colleagues
What Qualifications will you Get?
- Level 2 Diploma Business Administration (RQF)
- Level 1 Functional Skills Maths*
- Level 1 Functional Skills English*
Any person that comes onto our apprenticeship programmes will in addition to the apprenticeship qualification have access to over 500 e-learning courses which you will gain certification for any undertaken. These are optional and not a requirement of the apprenticeship programme and totally free of charge.