Legendary customer service triggers repeat and referral business. Therefore, training your staff to deliver a high level of effective customer service could be financially beneficial to your business.
Fundamental topics covered and monitored throughout the training:
- To develop and maintain a positive and customer focused attitude at all times whether in a face to face situation or over the phone.
- Effective communication
- Confidently promote additional services or products to customers
- The ability to handle unsatisfied customers and to identify the appropriate solution.
- Understand your customers needs and quickly resolve their enquiry.
- To improve efficiency, prioritise cases and follow company procedures to become a true representation of the brand.
NTG Training can either provide your company with an apprentice, recruit, support, monitor and deliver training within the workplace or train your current employees.
We deliver the following:
- BTEC Intermediate Apprenticeship – Level 2 Customer Service
- BTEC Advanced Apprenticeship – Level 3 Customer Service
For more information, then contact us today on 01244 678100 or email us at [email protected]