Operations/Departmental Manager Level 5

Progression Routes

Senior Management Role

Key Facts

Course Cost: £7,000

Employer Contribution: £700


Operations/Departmental Manager Level 5 Standard

HABC Level 5 Diploma in Leadership and Management

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Duration: 18 Months

Entry requirements: To be eligible for this course, you would ideally have at least 5 GCSE's (grade A* to C/9 to 5) or equivalent. This must include Maths and English. You will also need to be able to demonstrate your knowledge, skills and behaviours at the required level through initial assessments.

Develop your Leadership and Management skills, Unlock new Opportunities

The Operations/Departmental Manager Apprenticeship has been designed for learners who currently manage teams and/or projects looking to develop their current role.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. The apprenticeship lasts up to 18 months and is made up of 11 modules.

These will be delivered through online and physical visits throughout the first 15 months of the qualification. During the first 15 months of the course, learners will develop a portfolio of their best work and complete 5 large projects as evidence for the qualification. After 15 Months, learners will begin their End Point Assessment.

At this stage they will start to submit their portfolio, complete a knowledge test using scenarios, complete a competency interview. They will deliver a presentation on a work based project with a Q&A session and complete a professional discussion relating to a CPD activity covering the knowledge, skills and behaviours within the standard.

During this course, learners will complete training and activities to cover the 11 modules below. These are completed through workbooks, practical sessions, observations and 5 large projects:


Apprentix is an e-learning and e-portfolio management system that has grown from over 15 years’ experience in creative apprenticeship and e-learning delivery for some of the UK’s most prominent employers, Apprentix has been designed to be the only ‘all in one’ apprenticeship system, which is uniquely supplied with +200 hours of high quality online learning for each standard. Learners will have access to a variety of online learning that has been designed to give them all of the essential knowledge they need to progress and develop their management skills. All apprentices will have access to all the e-learning courses on the system free of charge in addition to the courses built into the apprenticeship package. These can be allocated anywhere throughout the course to meet you business needs, saving you time and money.

Tutor support

The apprentice will receive regular tutor support throughout their qualification. A blended learning approach will be used. They will have monthly face-face visits and webinars alongside regular email and phone contact. The resources on Apprentix have been designed to run in conjunction with the sessions, allowing the learner to research and review each topic with ease.

Funding options

This qualification is government funded and falls under the new Apprenticeship Levy Scheme. Our Management qualification requires a 10% employer contribution. Total cost of training is £7,000. The employer is required to fund 10% of this equating to £700. This can be split into monthly payments to suit your needs.


Operational Management

Covering the knowledge and skills in relation to operational management, exploring areas such as approaches and models, managing objectives and key performance indicators, the use of business tools, approaches to continuous professional development, business planning techniques, managing change, data and security management using technology, and producing management information reports.

Project Management

Covering the knowledge and skills in relation to project management, exploring areas such as planning, organising and managing a project, the project and risk management processes, mitigation and using project management tools.


Covering knowledge and skills in relation to finance, exploring areas such as understanding a business’s finances, managing and monitoring budgets, financial forecasting, providing reports, the financial implications of decisions and making changes and recommendations to approaches.


Leading People

Covering the knowledge and skills in relation to leading people, exploring areas such as leadership styles, multiple and remote team leading, managing team leaders, the communication of visions and goals, motivation techniques, performance improvement using coaching and mentoring, managing diverse organisational cultures, managing change and effective delegation.

Managing People

Covering the knowledge and skills in relation to managing people, exploring areas such as managing multiple teams, developing high performing teams, performance management and motivation techniques, talent management, recruitment and development, and delegation.

Building Relationships

Covering the knowledge and skills in relation to building relationships, exploring areas such as relationship management, collaborative working, conflict management, negotiation and access to specialist advice and support.


Covering the knowledge and skills in relation to communication, exploring areas such as interpersonal skills, different communication forms and techniques and how to apply them, chairing meetings, making presentations, active listening and challenging through constructive feedback.

Self Awareness

Covering the knowledge and skills in relation to self-awareness, exploring areas such as emotional intelligence, learning and behaviour styles, and reflecting on your own performance and working style.

Management of Self

Covering the knowledge and skills in relation to self- management, exploring areas such as management techniques and tools, prioritising activities, approaches to planning and managing multiple tasks, creating your personal development plan and time management.

Decision Making

Covering the knowledge and skills in relation to decision-making, exploring areas such as problem-solving and decision-making techniques, data and critical analysis and the impact of organisational values and ethics on decision- making.


Covering behaviour in relation to your role as an operations/departmental manager, exploring areas such as taking responsibility, adopting an inclusive approach, flexibility, innovation and professionalism.

Typical jobs

This is the intro to “Typical Jobs” which can be bespoked for each course if required.

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