Business Administration Level 2

Progression Routes

Business Administrator Level 3

Customer Service Practitioner Level 2

Key Facts

Course Cost: £2,000

Employer Contribution: £200


Level 2 Diploma Business Administration (RQF)

Level 1 Functional Skills Maths*

Level 1 Functional Skills English*

*If required

For more information Download our Full Course Brochure ↓

Duration: 12 Months

Entry requirements: To be eligible for this course, you would ideally have at least 4 GCSE’s (grade A* to D/9 to 4) or equivalent. This will ideally include Maths and English. You must also already be working in a position where you perform typical administration duties regularly.

Helping you Develop Core Business Skills and Unlock your Potential

The Business Administration Level 2 Diploma has been designed for individuals currently working or just starting in an administration environment, and who are looking to develop their skills in communication, organisation and administration.

Topics covered in the qualification include communication in a business environment, principles of business document production and information management, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process and contributing to the development and implementation of an information system.

The apprenticeship lasts for 12 months. During this time the learner will be expected to complete their Level 2 Business Administration Diploma (RQF). Throughout the qualification, the Apprentice will receive regular 1-1 sessions and support from their Tutor. We will work with you to create a portfolio of work to meet the criteria within the qualification.

During this course learners will complete training and activities to cover the 6 mandatory units explained below. You will also need to achieve a specific number of credits from a choice of optional units which include: Analysing and presenting business data, developing and delivering presentations, providing administrative support for meetings, managing diary systems, collating and reporting data, administrating finance, monitoring information systems, website software and data management software.

The optional units will be discussed and chosen during induction to ensure the qualification is built to meet both the employer and learners needs.


Apprentix is an e-learning and e-portfolio management system that has grown from over 15 years’ experience in creative apprenticeship and e-learning delivery for some of the UK’s most prominent employers, Apprentix has been designed to be the only ‘all in one’ apprenticeship system, which is uniquely supplied with +200 hours of high quality online learning for each standard Learners will have access to a variety of online learning that has been designed to give them all of the essential knowledge they need to become a specialist within Digital Marketing. All apprentices will have access to all the e-learning course on the system free of charge in addition to the courses built into the apprenticeship package. These can be allocated anywhere throughout the course to meet you business needs, saving you time and money

Tutor Support

The apprentice will receive regular tutor support throughout their qualification. A blended learning approach will be used. They will have monthly face to face visits and webinars alongside regular email and phone contact. The resources on Apprentix have been designed to run in conjunction with the sessions, allowing the learner to research and review each topic with ease.

Funding Options

This qualification is government funded and falls under the new Apprenticeship Levy Scheme. Our Business Administration qualification requires a 10% employer contribution. Total cost of training is £2,000. The employer is required to fund 10% of this equating to £200.

Business that have less than 50 employees won’t pay anything if they employ apprentices under the age of 19, and will receive a £1000 incentive payment. This will be discussed during the initial engagement to determine eligibility.


Unit 1: Communication in a business environment

Understand the requirements of written and verbal business communication

Be able to produce written  communications

Be able to communicate verbally in business environments

Unit 2: Principles of providing administrative services

Understand the organisation and administration of meetings

Understand the organisation of travel and accommodation

Understand how to manage diary systems

Understand how to use office equipment

Understand the use of mail services in a business context

Understand customer service in a business environment

Unit 3: Principles of business document production and information management

Understand how to prepare business documents

Understand the distribution of business documents

Understand how information is managed in business organisations

Unit 4: Understand employer organisations

Understand organisational structures

Understand the organisational environment

Unit 5: Manage personal performance and development

Be able to manage personal performance

Be able to manage their own time and workload

Be able to identify their own development needs

Be able to fulfil a personal development plan

Unit 6: Develop working relationships with colleagues

Understand the principles of effective team working

Be able to maintain effective working relationships with colleagues

Be able to collaborate with colleagues to resolve problems

Optional Units

Analysing and presenting business data, developing and delivering presentations, providing administrative support for meetings, managing diary systems, collating and reporting data, administrating finance, monitoring information systems, website software and data management software.

Typical jobs

The Business Administration Level 2 Apprenticeship is designed for people currently new to and currently working in an administration environment at entry or junior level.

  • Receptionist
  • Office Junior
  • Administrator
  • Legal Secretary